Order Tracking

This page describes how order tracking operates for all wholesale orders placed on our website.
Once your bulk order payment has been fully confirmed and goods have completed packing and outbound shipment from our warehouse, we will send an automated notification email containing your tracking number and official carrier tracking link.

Please be advised that after order confirmation, there is a processing window of 1‑3 business days before shipment label creation. The tracking number will remain inactive during this processing period.
After the shipping label is generated, carrier tracking information typically takes between 24 to 48 hours to refresh and display updates on the logistics provider’s official tracking portal. This delay is normal and outside our direct control.

You can check shipment progress by entering your tracking number directly on the carrier’s official website.
If your tracking number shows no movement or status updates for longer than five (5) consecutive business days, you must contact our customer support email. Please include your unique order number, company name, and full shipping address in your inquiry. Our team will investigate and reply within 2 business days.

We do not guarantee real‑time tracking updates, as scanning events depend on carrier operations, customs inspection, sorting hubs and local delivery schedules.
If your parcel shows delivered status but you have not received the package, please first check with your local mailroom, front desk, neighbors or carrier delivery driver before contacting us.