Return & Refund Policy

This Return & Refund Policy applies exclusively to all wholesale bulk orders placed on this website. All products sold on this website follow Minimum Order Quantity (MOQ) requirements. This policy governs returns, refunds, replacements, claims and dispute resolution for defective merchandise.
This policy supplements our Terms & Conditions. Any capitalized words used here carry the definition defined in Terms & Conditions.

1. General Wholesale Precondition

All items are bulk wholesale goods for commercial resale. Buyer is strongly recommended to request product samples, check product specifications, fabric, size charts, material quality before placing large bulk orders. Buyer acknowledges that bulk production runs may contain minor normal manufacturing variance within industry acceptable tolerances, which shall not qualify as manufacturing defects.
All return, exchange, refund requests require prior written authorization via an RMA (Return Merchandise Authorization) number issued by our support team. Goods sent back without a valid RMA number will be rejected and returned to the buyer at buyer’s cost. RMA numbers expire after 14 calendar days after issuance.

2. Return Eligibility & Category Specific Rules

Only confirmed manufacturing defects are eligible for claim consideration.

1. Shapewear, compression suits, intimate lingerie: For strict hygiene protection, once original factory sealed packaging is opened, unsealed, damaged or tampered with, these products become final sale and cannot be returned or exchanged, unless we verify confirmed factory manufacturing defects. Intimate apparel products cannot be resold once opened for hygiene reasons.
2. Silicone Pillow: Our silicone pillows use FDA food‑grade silicone raw material, the same material standard used for baby bottle nipples. Once the inner plastic protective film is removed, if return is approved, only 70% of the product value will be refunded, as returned goods must be sent back to factory for secondary disinfection and sterilization. Return is only accepted before tearing the inner plastic film and only for verified manufacturing defects.
3. Massage Gun: Massage gun claims are accepted for confirmed manufacturing defects within thirty (30) calendar days after delivery. Improper assembly caused by our product defect qualifies for refund. Damage caused by buyer’s misuse, unauthorized disassembly, water ingress, normal wear and tear are not manufacturing defects and not eligible for return or refund.
4. Sample orders: Sample sales are final sale. Samples cannot be returned unless severe manufacturing defect is confirmed.

3. Non‑Returnable & Non‑Refundable Scenarios

No return or refund will be approved under the following circumstances:
‑ Buyer simply changes mind after order confirmation, or size mismatch caused by buyer’s own wrong size selection. In this case, buyer shall bear all return shipping fees.
‑ Delays caused by international logistics, customs inspection, carrier congestion, weather, force majeure.
‑ Goods with no verified manufacturing defects.
‑ Opened intimate apparel, shapewear without verified factory defect.
‑ Silicone pillow with inner plastic protective film removed: if return approved, only 70% refund.
‑ Damages caused by buyer’s misuse, unauthorized modification of massage gun.
‑ Custom, OEM, ODM personalized bulk orders: Once production has commenced, custom orders are non‑cancellable, non‑returnable and non‑refundable.
‑ Bulk goods partially consumed, used, washed, altered, damaged by buyer after receipt.

4. Claim Submission Timeline & Required Evidence

Buyer must submit written defect claim via email within seven (7) calendar days after package delivery date.
Your claim email must include:

1. Full order number
2. Clear high‑resolution photos and/or continuous video showing the product defect, packaging condition, shipping carton exterior
3. Detailed written description of the defect

Our quality team will review evidence within 3 business days. We reserve the right to request additional evidence or request buyer to perform further inspection.

While we are not responsible for packages once they are confirmed as “Delivered” to your address, we want to help. If your tracking says delivered but you cannot find it, please contact us and we will guide you through the next steps with the freight forwarder.

5. Remedy Options For Verified Defects

When manufacturing defect is fully verified, we offer three remedy options at our discretion:

1. Free replacement goods shipped in next bulk shipment;
2. Partial credit note applied to your future wholesale order;
3. Partial refund processed back to your original payment method via Stripe or PayPal.

Full refund for entire bulk shipment is only granted in extreme cases of mass production defects, at our sole discretion. We will not grant full refund merely for individual defective pieces within a large bulk order.

6. Restocking Fee & Shipping Cost Responsibility

Approved returns may be subject to a restocking fee up to 15% of product value, except when defects are our factory production fault.
Buyer is responsible for all return shipping charges, customs cost and insurance cost for returning goods, unless the defect is verified as our production error.

7. Refund Processing

When refund is approved, refund will be submitted via Stripe or PayPal to your original payment source. Please allow 5‑7 business days for funds to appear on your account after our refund submission. Bank processing delays are outside our control.

Refund still missing?
Check your bank account again.
Contact your credit card company (it can take time before a refund is officially posted).
If you’ve done this and still have questions, reach out to us.

Refunds will only be issued to the same payment account originally used for order payment. No cash refund, third‑party payment transfer is available.